Refund policy

Refund and Return Policy

Thank you for your purchase! We hope you are satisfied with your purchase. However, if you are not completely satisfied for any reason, you may return the item(s) for a refund, store credit, or exchange, subject to the conditions outlined below.

Cancellations & Refunds

General Cancellations Orders may be canceled before they ship. To offset the transaction costs charged to us, we charge a 3% cancellation fee if your credit card has already been charged at the time of cancellation. To cancel your order, contact us as soon as possible during business hours at 818-485-4357, via chat on our website, or by emailing info@nurturemobility.com. Once an order has shipped, standard return policies and fees apply.

Custom Orders Custom or made-to-order products cannot be canceled or refunded once the payment has been processed. These products are created specifically to your specifications, and once production begins, they cannot be canceled. If it is unclear whether your order qualifies as custom or made-to-order, please contact us before placing your order. All sales for custom-made and made-to-order products are final.

Refunds and Returns

Eligibility

- Items must be returned within 30 days of the purchase date.

- All returned items must be in new, unused condition, with original tags and packaging.

- A receipt or proof of purchase is required.

Return Process

- Email customer service at info@nurturemobility.com to obtain a Return Merchandise Authorization (RMA) number.

- After receiving the RMA, securely package the item(s) with the return form and ship to the address provided.

- Customers are responsible for all return shipping costs and must use a trackable shipping method.

Restocking Fees and Shipping Costs

- A 25% restocking fee applies to all returns unless otherwise agreed upon. We will do our best to reduce this for you, but due to the size and weight of most of our products, most manufacturer's charge a restock fee that we cannot waive.

- Customers are responsible for return shipping costs.

- If exchanging for a different product, we may assist with covering part of the return costs, depending on the circumstances.

Refund Processing

Once we receive and inspect your return, we will process the refund or exchange within 10 days. Refunds may take 1-2 billing cycles to appear on your credit card statement. Items returned without prior approval or ineligible for return will not be accepted, and associated costs will remain the customer's responsibility.

Exceptions

- Damaged or Defective Products: If your product arrives damaged, notify us immediately. You will not be responsible for return shipping in such cases.

- Delivery Inspections: Inspect all deliveries for visible damage before accepting. Follow our delivery procedures for reporting damage.

Chargebacks

Our team is here to assist with resolving any issues and provide resolutions in a timely and fair manner. To avoid unnecessary chargebacks, we encourage customers to contact us directly with any concerns, as most issues can be resolved without the need for disputes. Filing fraudulent chargebacks is prohibited and may result in legal action. Customers filing fraudulent or bad-faith chargebacks will:

- Be held liable for theft or fraud.

- Be responsible for returning lost funds and reimbursing costs related to disputing the chargeback, including investigation fees, legal expenses, and business losses due to frozen funds.

Important Note: Winning a chargeback does not absolve the customer of their financial responsibility under these terms. Customers remain liable for restocking fees, return costs, and other applicable charges. Refusal to pay required fees, even after a successful chargeback, will result in legal action, and the customer will be responsible for all legal fees incurred.

Delivery and Inspection Guidelines

Inspect all packages upon delivery. Follow these guidelines:

- No Visible Damage: Accept the package.

- Visible Damage: Note damage on the delivery slip and contact us immediately.

- Extreme Damage: Refuse delivery, note "Damaged in Transit," and contact us for further instructions.

- Concealed Damage: Report hidden damage within 48 hours of delivery.

Warranty

Manufacturer warranties apply as specified on product pages. Most products include a standard 5-year warranty unless otherwise noted. Warranty claims must be distinguished from damage during transit or improper use.

If you have questions about our policies, contact us at:

Phone: 818-485-4357
Email: info@nurturemobility.com

By using our services, you agree to these terms.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.